Jun 12, 2024
In this episode of the Payments Beats
Podcast, Payments Consulting
Network and Merchant
Advisory Chief Operating Officer, Liz
Beggs and and
co-host Marketing Partnerships
Manager, Bernadette Walsh,
welcome Peter Ratcliffe, Head of
Technology at RM
Williams, and Peter Clarke, Chief
Technology Officer at Lorna
Jane.
Our guests this week are speakers at the National Retail Federation
APAC conference in Singapore, where they discuss mastering the art
of omnichannel transformation and understanding its business
impact.
The episode delves into the importance and challenges of companies
having a high-performance technology team driven to enhance both
customer and employee experiences. Both guests also discussed the
importance of reliable technology solutions and strong
partnerships, emphasising how the new point of sale system from
NewStore has dramatically improved operational efficiency and
employee satisfaction.